Product Details

Shiptheory automates shipping. The shipping rules engine and label automation software has integrations with Brightpearl, Magento and Exact Online and creates shipping labels for the UK's most popular carriers.

  • SaaS (Cloud Web App)
  • API
  • United Kingdom

Pricing & Trial

Free limited plan available. Paid plans from £25 to £300 per month.

Integrations & Compatibility

  • Brightpearl
  • 13ten
  • APC Overnight
  • Bring
  • DHL
  • DPD
  • FedEx
  • Hermes
  • Interlink Express
  • NetDespatch
  • Palletways
  • Parcelforce
  • Royal Mail
  • TNT Express
  • Tuffnells Parcels
  • UPS
  • XDP Express
  • Yodel
  • Magento
  • Zoey
  • Exact Online

From Shiptheory | Claim Listing

Last updated on

7 Reviews

Average overall rating
  • Nick Holdsworth

    Overall rating

    Utterly appalling

    We used to use an integrated MadCapsule extension with our Magento system which was great.

    That extension broke last autumn and when we went onto their support website we read that support had been ended the previous March: thanks guys, it would have been nice to have been given time to change to Shiptheory.

    Shiptheory started fine, we loath NetDespatch, but never mind, we didn't need to use it that much as all the work would be done in ***heory.

    Then it stated to s l o w d o w n

    Apparently they are aware that this is a problem.

    Now it doesn't work at all, the staff can't be bothered even to see if it's going to work, it's quicker to use NetDespatch.

    Support has been c**p all we get is 'sorry'. Not even an email or phone call when I told them we'd given up.

    The problem is that without being able to produce labels efficiently we now need to change the whole of our ERP:

    'Thanks' guys for absolutely nothing

    PS and another irritating thing is that they put 'love from' in their responses. Incredibly unprofessional and patronising, especially when you'd like to scream at them
    PPS unfortunately I had to choose 1 star: I had hoped to choose zero.

  • Adam1

    Overall rating

    Are you typing orders into courier software? Copy/Paste? NO!

    For the last 6 years we have been manually copy pasting shipping details for orders one field at a time. When I discovered ShipTheory it was one of those "I gotta have it" moments. So much so that I was very concerned I wouldn't be able to integrate it, being the sole "technical" contact in our organisation. But the support team at ShipTheory made it very painless. And as soon as the site went live it became apparent how much easier and quicker it was to use when compared to our old method. The became even more apparent when our new website site really took off and it occurred to me that it simply would not have been feasible to process all our next day delivery orders, without this new time-saving extension.

    Pick your orders. Ship your orders. Login to ShipTheory and print your labels. Job done. Now you can process ALL your labels in LESS TIME than it used to take to do ONE MANUALLY.

    Simply a must-have module. Very simple. Excellent support.

    Oh, and did I mention that it is FREE??? 🙂 😉 😀

    Cons: Hard to come up with any negatives for this tool. I guess it would be nice if I didn't even have to leave the Magento Admin area to log-in to the ShipTheory website. But that is being really picky, and just more of a wish-list suggestion for the developers and future updates. Can't think of anything else I would improve at all.

  • cdavies

    Overall rating

    Top company, highly reccomended

    Very quick responses to emails etc so highly recomended.

    Never get problems after initial setup which seems to be rare nowadays.

    System just works... we have to use this as part of Brightpearl shipping but when we leave I am hoping that we can transfer shiptheory to the new system.

    I can highly recommend shiptheory should you be considering implementing their system into your daily activity.

    We use Royal Mail and Interlink only within the shiptheory system and the shipping is directed to Brightpearl where it is integrated into labels.

  • logistics

    Overall rating

    Excellent service, super easy to set up

    The App's made by the shiptheory team are a must have if your company is involved in distance selling, we used to manually book in our DPD orders, costing time and sometimes missing email and other tracking related info.

    Now this operation is done automatically with no need for the warehouse team to even think about it.

    We also use the 13ten integration by ship theory, this has also saved loads of time processing the 13ten labels which appear on our goods out note automatically now.

    The Shipteory team were more than happy to help integrate there services into our workflow, and add some customisation for our needs.

    Very happy and well worth the money.


  • nicola

    Overall rating

    Excellent support team- helpful and knowledgable

    A fantastic product, built to be easy to use (and pretty) with a support team that was both helpful and knowledgable in answering my questions.

    They have been a pleasure to deal with. Working quickly on solving my issue with steady communication throughout.

    Thanks Shiptheory!

  • Jim Beam

    Overall rating

    Excellent service

    We were looking for an easy way to automate our shipping as we used two couriers.
    The Shiptheory team who used to be make Magento extensions, seem to have created an amazingly simple but powerful product.
    They've helped us setup everything from start to finshed, made sure we were happy with how everything worked, even when when we were being a little dense.
    Top service, highly recommended

  • ant

    Overall rating

    Great team and the software is simple set-up and go!!

    Can't fault the team or the exactly as promised (simple integration which they hand-held me through...well, actually, they pretty much did for me!!) and the team guys are extremely responsive to feedback; bugs fixed in hours, additional features, changes to fiddly API integrations...the works!!

    Thanks, ShipTheory...can't wait to put all my labelling through you. Really is simple set & forget and ShipTheory has already saved me and the team literally hours a week (not to mention our sanity!!)

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